Refund and Returns

Prices for products shown on the Australian Age of Dinosaurs website are in Australian dollars. All prices are inclusive of GST (Goods and Services Tax) and include shipping, handling, and packaging costs. Additional information for international customers can be found here.

We accept payment through the secure NAB integration gateway service. Any Group Booking payments will be made using a stored credit card function, in which payment details are stored until group numbers have been confirmed. Once payment has been made, these details are no longer stored.

Please note all product pictures within this site are for illustration purposes only. Australian Age of Dinosaurs reserves the right to change prices without prior notice.

Australian Age of Dinosaurs may change its pricing, product description or specification prior to shipment due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason.

We will notify you of any corrections or changes and ask for your approval before we complete your order. We reserve the right to limit sales, including the right to prohibit sales to resellers, even after we have received and confirmed your order.

RETURNS

Please choose carefully when buying at the Australian Age of Dinosaurs online shop. Refunds and exchanges will be provided in line with your rights as a consumer and the additional policies and warranties summarized below.

We will normally only refund in the event the goods:

  • have a manufacturer's defect that makes them 'unmerchantable', or
  • the goods do not match the description by which they were sold; or
  • otherwise required by statute.

Refunds will not be provided if you simply change your mind. An original receipt must be provided to receive a refund. We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will issue credit to your account or credit card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. 

DAMAGED OR INCORRECT MERCHANDISE

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility. 

REFUNDS
Australian Age of Dinosaurs refunds are processed within 14 days. When returning a product for a refund you will be asked for your name, address and signature as authorization for the refund transaction into your back account or credit card.

Australian Age of Dinosaurs reserves the right to change the terms and conditions of sale at any time.

Australian Age of Dinosaurs accepts no responsibility for loss or damage occurring in transit on return to us.

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